Our Values

Developed for staff, by staff

We are committed to becoming a World Class national and international provider of healthcare. To help us achieve this we have created, a set of values that are at the heart of everything we do. Our values are a guide to how staff at UHCW treat each other, our patients, our partners and the community we serve.

Our Values in Action

We live our values in action in our work with patients, visitors and colleagues.

Some of the things you will see include UHCW staff:

  • Being polite and introducing ourselves to everyone we meet
  • Treating everybody as individuals and respecting their needs
  • Being approachable, caring and helpful at all times
  • Communicating openly with patients, visitors and colleagues, respecting confidentiality and privacy
  • Taking the time to actively listen and understand individual needs
  • Being open and honest
  • Having honest conversations at all times
  • Acknowledging that we don’t always get it right
  • Speaking out when we see things aren’t right and supporting others to do the same
  • Giving praise and saying thank you for a job well done
  • Celebrating and recognising personal, team and organisational achievements
  • Using the skills, experience and diversity of staff to better deliver our objectives and services
  • Actively working with patients and visitors to improve services
  • Seeking and adopting best practice from colleagues and other teams within UHCW
  • Taking personal responsibility for our own learning
  • Keeping up-to-date with mandatory and professional development
  • Developing ourselves and others, independent of our job role or profession
  • Taking personal responsibility to make improvements by suggesting new ways of doing things
  • Taking opportunities to learn with and from others
  • Embracing change and supporting others through it
  • Putting in place ways to receive feedback and acting to change things
  • Seeking and adopting best practice from colleagues and other teams within UHCW
  • Sharing learning with others
  • Working across boundaries to improve the experience of patients, visitors and colleagues

Applying for a job?

If you are thinking of applying for a job with us, understanding our values and behaviours framework will not only help you to prepare for your application and interview process, but also to inform you of the behaviours we expect our staff to demonstrate on a daily basis.